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Privacy Policy

Who we are

Our website address is:

For the purpose of the Data Protection Act 1998, the General Data Protection Regulation (UK) 2016/679 and any subsequent UK data protection legislation (the Legislation), the data controller is Cranford Business Services Ltd (Co Number 08039989) Old Stone, Cranford Bideford Devon EX39 5QW.

Information we may collect

We may collect and process the following data about you:

  • Information you give us
    You may give us information about you by filling in forms during our meetings or by corresponding with us by phone, email or otherwise. This includes information you provide when you register to use our services, or provide us with data to complete a service on your behalf. The information you give us may include (but is not necessarily limited to):

    • your personal name and address;

    • your business name and address;

    • your email address;

    • your phone number;

    • your financial and taxation information; and/or

    • your data for due diligence and Money Laundering.

Information we collect about you
When instructed by you we may contact a previous accountant or bookkeeper and obtain their copy of any of the above information.

Information we receive from other sources

We may receive information about you from legal entities such as (but not necessarily restricted to) HMRC, Companies House, DWP.

Legal basis for processing your data

We may process your data because:

  • we are legally obliged to e.g. to confirm your identity;

  • the processing is necessary for the performance of the contract with you to provide our services; or

  • it is in ours or a third party’s legitimate interests to do so.

In some instances, we will rely on your consent to process Personal Data and where we do this, it will be flagged to you at the time.

Uses made of the information

We use information held about you in the following ways:

  • Information you give to us. We will use this information:

    • To provide you with any products and services you request, and carry out our obligations arising from any contracts entered into between you and us;

    • to provide you with information about other resources, materials, goods and services we offer that are similar to those that you have already accessed, purchased or enquired about;

    • to notify you about changes to our service;

Disclosure of your information

We may also share your information (including personal data) with selected third parties including:

  • Business partners, suppliers and sub-contractors who help us deliver our services to you.

  • Third parties on whose behalf we have completed services for you including (but not limited to) HMRC, Companies House and DWP.

  • In the event that we sell or buy any business or assets, the prospective seller or buyer of such business or assets.

  • Parties to whom we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of supply and other agreements. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Keeping your data secure

We will use technical and organisational measures to safeguard your personal data, for example:

  • access to your data is controlled by lock and key or a password and user name that is monitored for logon usage.

  • we store your personal data on secure servers or in lockable cabinets

While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, our offices and those of our subcontractors. These will always be within the UK only. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

How long do we keep your personal information?

We keep your personal information for as long as we need to for the purposes for which it was collected or (if longer) for any period for which we are required to keep personal information to comply with our legal and regulatory requirements.

Your rights

You have the right to ask us not to process your personal data or to restrict our processing of your personal data. You can do so at any time by contacting us.

You also have the right to ask us to correct any mistakes or inaccuracies in your information which we hold at any time by contacting us.

We may, from time to time, pass you details of the websites of our partner networks, or government agencies. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to information

You have the right to obtain a copy of the personal data we hold about you. You may do this by contacting us direct. Once we have received your request and verified your identity we will respond as soon as possible and in any event within one month.